March 16, 2020
Promoting Health, Safety and the Well-Being for All
As Coronavirus (COVID-19) continues to impact our communities, we want to express our heartfelt concern to all who are affected. The health and safety of our customers and team members is our foremost priority and we continue to enact impactful measures throughout our organization such as social distancing and work from home arrangements to prevent the spread of COVID-19. We will continue to closely monitor information from the Centers for Disease Control (CDC) along with the guidance from our state and local officials and respond accordingly.
Impact on Branch Banking
As a precautionary measure to help stop the spread of COVID-19, and to accommodate our employees who have family needs, beginning on Tuesday, March 17, 2020, several branch locations will be temporarily closed. Branches will conduct teller transactions through the drive-thru lanes only. For branches without drive-thru ability, only teller counter transactions will be conducted. Customers may continue to access safe deposit boxes at all locations, simply contact the branch to schedule a convenient time.
For your convenience, we have created a resource on our website that contains real time information regarding emerging developments. Please visit oceanfirst.com/covid19 for the status of your branch. The listed closed branch locations include an alternate branch(es) where you can bank or discuss any special accommodations.
Bank 24/7 From Anywhere
As always, we want you to have the confidence that you can bank virtually anywhere with the OceanFirst mobile app and online banking.
With our Mobile App you will be able to:
• Access your accounts 24/7- monitor transactions, account balances and important details like account and routing numbers
• Deposit checks without a trip to the branch
• Transfer funds between accounts
With Online Banking you will be able to:
• Pay Bills
• View eStatements
• Utilize Money Management tools
• Receive Account and Security Alerts
• Request stop payment(s) on checks
We Are Here For You
Our Customer Care Center team members are trained to answer questions and help you set up and use digital banking services. We can help you with everything from setting up a bill payment using our mobile app to using Apple Pay, Google Pay or Samsung Pay on your mobile device, tablet or smartwatch. Our representatives are ready to assist you at 1-888-OCEAN33 Option 3; Monday - Friday from 7am-7pm and 8am-5pm on Saturday.
Financial Hardship Assistance
A forbearance of up to 90 days may be available to commercial and consumer borrowers experiencing a temporary financial hardship. Please contact us to request hardship assistance:
Mortgage Customers- 1-888-OCEAN33 ext. 7714
Deposit Accounts- 1-888-OCEAN33 Option 3
Commercial Customers- please contact your Relationship Manager or call 1-888-OCEAN33 Option 3
All of us at OceanFirst are focused on minimizing any disruption in service, however, our first and foremost priority is to keep our customers and employees safe. Thank you for understanding and for being a valued customer.
Wishing you well,
Joseph J. Lebel III
Executive Vice President
Chief Operating Officer