Ocean Access
Customer Care Center
1.888.623.2698
Monday - Friday: 7:00am - 7:00pm EST
Saturday: 8:00am - 5:00pm EST
Menu Options:
- Automated Telephone Banking
- Debit Cards (Existing or New)
- Online or Mobile Banking Support
- Assistance with an OceanFirst Account
- Reach a Loan Specialist*
- Branch, ATM, Video Teller and All Other Services
*Loan Specialists are available Monday – Friday: 8:00am – 5:00pm EST
Text Message
Send a text to 1.888.623.2698 and enter:
- “Online” for Online or Mobile Banking support
- “Debit Card” for new or existing debit cards
- “Account” for assistance with an OceanFirst account
- “Location” for questions regarding Branch, ATM, and Video Teller locations
Chat
Click the Chat icon located at the bottom-right of this page to chat with a live agent
Email
Click on Send Us An Email to send our Customer Care Team an email
Open a Checking, Savings or CD
Treasury Management & Treasury Client Services
1.888.623.2633 x2215
Monday - Friday: 8:00am - 5:00pm EST
Always keep your personal information safe!
We will never call, text, or email you and ask you for personal information such as an account number, PIN number, Social Security number, or Tax ID. If someone contacts you claiming to be from OceanFirst and asks for this information, please call us immediately.
Update Contact Information
Can we contact you quickly if there is an issue with your account?
To ensure we have your current address, phone number, or email address give us a call or stop by your branch.
OceanFirst Bank
Retail Customer Services
P. O. Box 2009
Toms River, New Jersey 08754-2009
Lost or Stolen Debit Card
If you believe your OceanFirst Bank Debit Card has been lost, stolen, or used without your authority, contact the Customer Care Center as soon as possible. If outside of Care Center hours, please call 1.800.472.3272.
Activate Debit Cards & Reset Debit Card PINs
To activate your new debit card, or to reset your PIN, please call 1.800.992.3808.
If calling from outside the United States, before calling to activate your card, please call 1.888.623.2698 so we can ensure your current phone number in our systems.
Lost or Stolen Credit Card
If you believe your OceanFirst Bank Credit Card has been lost, stolen, or used without your authority, call as soon as possible.
Consumer Card: 1.800.558.3424
Business Card: 1.866.552.8855
Travel Notifications
If you have vacation plans or will be on the road for business, give us a heads-up so that we can make note that OceanFirst Bank Debit Card activity may occur outside of your normal footprint. This way, we'll know it's still you making transactions and you can avoid unnecessary spending interruptions.
Call our Customer Care Center at 1.888.623.2698 or log into your Digital Banking account to fill out a secure online form.
Reorder Checks
Running low on checks? Place an order online in minutes.
Order NowConsumer Loan Payments
Please be aware that payments made after 4:00pm EST Monday through Thursday will post on the next business day. Payments made after 4:00pm EST on Friday or any time on Saturday or Sunday will be posted on Monday’s business day. If Monday is a Holiday it will post on the next business day after the holiday.
Make your Loan payment onlineConsumer Lending
Consumer Lending Department
975 Hooper Avenue
Toms River, NJ 08753
1(888) 623-2633 x7705
Media & Investor Relations Inquiries
Jill A. Hewitt
Senior Vice President, Director of Investor Relations & Corporate Communications
1.888.623.2633 x7513
Routing# 231270353