Customer Care Center
Monday - Friday: 7:00am - 7:00pm EST
Saturday: 8:00am - 5:00pm EST
- Automated Telephone Banking
- Debit Cards (Existing or New)
- Online or Mobile Banking Support
- Assistance with an OceanFirst Account
- Reach a Loan Specialist*
- Branch, ATM, Video Teller and All Other Services
*Loan Specialists are available Monday – Friday: 8:00am – 5:00pm EST
Send a text to 1.888.623.2698 and enter:
- “Online” for Online or Mobile Banking support
- “Debit Card” for new or existing debit cards
- “Account” for assistance with an OceanFirst account
- “Location” for questions regarding Branch, ATM, and Video Teller locations
Click the Chat icon located at the bottom-right of this page to chat with a live agent
Click on Send Us An Email to send our Customer Care Team an email
Treasury Management & Treasury Client Services
Monday - Friday: 8:00am - 5:00pm EST
Always keep your personal information safe!
We will never call, text, or email you and ask you for personal information such as an account number, PIN number, Social Security number, or Tax ID. If someone contacts you claiming to be from OceanFirst and asks for this information, please call us immediately.
Update Contact Information
Can we contact you quickly if there is an issue with your account?
To ensure we have your current address, phone number, or email address give us a call or stop by your branch.
Retail Customer Services
P. O. Box 2009
Toms River, New Jersey 08754-2009
Lost or Stolen Debit Card
If you believe your OceanFirst Bank Debit Card has been lost, stolen, or used without your authority, contact the Customer Care Center as soon as possible. If outside of Care Center hours, please call 1.800.472.3272.
Activate Debit Cards & Reset Debit Card PINs
To activate your new debit card, or to reset your PIN, please call 1.800.757.9848.
If calling from outside the United States, before calling to activate your card, please call 1.888.623.2698 so we can ensure your current phone number in our systems.
Debit Card Transaction Alerts
Our Fraud Center will try to reach you if unusual activity is suspected. If we have your cell phone number on file, we will first try sending you a text message to confirm you approve of the transaction.
- If you recognize the transaction, respond YES.
- If you do not recognize the transaction, respond NO.
If you do not respond to the text, our Fraud Center will attempt to call you. If we do not receive a response, your card will be disabled. If you are not comfortable replying to the message, call our Customer Care team during business hours or call 1.833.735.1892 after hours.
If you got a call from our Fraud Center and would prefer a text message, contact our Care Center or your branch and ask them to add your mobile phone number to your profile.
Lost or Stolen Credit Card
If you believe your OceanFirst Bank Credit Card has been lost, stolen, or used without your authority, call as soon as possible.
Consumer Card: 1.800.558.3424
Business Card: 1.866.552.8855
If you have vacation plans or will be on the road for business, give us a heads-up so that we can make note that OceanFirst Bank Debit Card activity may occur outside of your normal footprint. This way, we'll know it's still you making transactions and you can avoid unnecessary spending interruptions.
Call our Customer Care Center at 1.888.623.2698 or log into your Digital Banking account to fill out a secure online form.
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Consumer Loan Payments
Please be aware that payments made after 4:00pm EST Monday through Thursday will post on the next business day. Payments made after 4:00pm EST on Friday or any time on Saturday or Sunday will be posted on Monday’s business day. If Monday is a Holiday it will post on the next business day after the holiday.Make A Loan Payment
Consumer Lending Department
975 Hooper Avenue
Toms River, NJ 08753
Jill A. Hewitt
Senior Vice President, Director of Marketing & Corporate Communications
Investor Relations Inquiries
Senior Vice President, Corporate Strategy & Development