No, regular email is not secure. Never email personal financial information such as account numbers or your social security number.
If you are a OceanFirst Bank Customer and believe you are a victim of fraud or identity theft, immediately contact Customer Care.
OceanFirst Bank Digital Banking uses encryption methods to protect your personal information like user IDs, passwords and account information over the Internet. The security of your personal information is always a priority at OceanFirst Bank. For more information on how we protect you, please visit the Security resource page.
No. OceanFirst Bank will never ask for your password. We have alternative methods of verifying your identity.
Contact the Customer Care Center at 1-888-623-2633 option 3 immediately. If outside of business hours, please call 1-800-472-3272.
Each time you log in from a new device or a new browser you will need to verify your identity. We do this to prevent imposters from accessing your accounts. To avoid authenticating each time you log in, make sure to turn on “remember this device.” If you indicate you are using a private device and are still being prompted to verify your identity each time you log in, there could be a setting enabled that is preventing us from recognizing you.
- If you are logging in to online banking from a computer, make sure your settings are not set to delete cookies each time you exit the browser.
- If you are logging in from the app on a mobile device, to go into the settings and turn on “remember this device”.
OceanFirst offers this service to our customers because we want to help keep you safe online. Trusteer Rapport uses advanced analytics and machine learning to detect and protect you from phishing attacks. IBM Trusteer Rappport will not only detect the presence of financial malware on your devices, but is also capable of removing it from the infected device and securing the online session. Trusteer Rapport works to rapidly secure the online banking session with your device to help prevent attacks.
It runs in the background so your computer tasks continue completely uninterrupted. Once installed, a small Trusteer Rapport icon will appear next to your browser’s address bar, changing color to let you know when it's working.