Use the forgot password link on our website or mobile app.
Each time you log in from a new device or a new browser you will need to verify your identity. We do this to prevent imposters from accessing your accounts. To avoid authenticating each time you log in, make sure to turn on ”remember this device" on the screen where you enter your onetime passcode. If you indicate you are using a private device and are still being prompted to verify your identity each time you log in, there could be a setting enabled that is preventing us from recognizing you:
- If you are logging in to from a computer, make sure your settings are not set to delete cookies each time you exit the browser.
- If you are logging in from our app, go into the "More" menu and turn on “remember this device.”
In Digital Banking, click on Card Control and then Travel Plan. By establishing a Travel Plan, you reduce the chances of a transaction denial when traveling or shopping internationally. This can also be used if you are about to make an online purchase that originates in another country.
If you are a OceanFirst Bank Customer and believe you are a victim of fraud or identity theft, immediately contact Customer Care.
Contact the Customer Care Center at 1-888-623-2633 option 3 immediately. If outside of business hours, please call 1-800-472-3272.
OceanFirst Bank Digital Banking uses encryption methods to protect your personal information like user IDs, passwords and account information over the Internet. The security of your personal information is always a priority at OceanFirst Bank. For more information on how we protect you, please visit the Security resource page.
No. OceanFirst Bank will never ask for your password. We have alternative methods of verifying your identity.
No, regular email is not secure. Never email personal financial information such as account numbers or your social security number.
