No, OceanFirst is not selling your loan. We are working with a new subservicer that will create a better customer experience for you to view and manage your loan.
The transfer is part of our ongoing efforts to improve the efficiency and quality of our services. The new servicing department specializes in handling loans like yours and offers enhanced services and support.
Some of the benefits you can expect with the new servicer:
- Offers multiple channels for support, including phone, email, and online chat
- Access to a more user-friendly online portal where you can easily view your loan details, make payments, and download statements (1098, escrow analysis, and mortgage statements).
- Upload insurance policies to the website.
- Website educational videos and FAQs under the “Help” tab.
- A 24-hour, toll free voice response system that provides 30 different types of mortgage loan information, including next payment due date and amount, payment history, interest paid, and principal balance. Also make a payment and request a payoff.
- Handle all matters related to your loan including payments, customer service, and account management.
Yes, you can still make your loan payment at any of our branches.
Yes, you will need to set up automatic payments with the new servicer.
No, if you have already completed the Authorization for Preauthorization Payments (APP) form that was either mailed or sent via DocuSign and returned it to us, nothing further is needed. If you need to complete the form, find it here.
No, it will only reflect the loan being transferred to a new servicer.
Yes, the address is provided on the remittance section of the monthly billing statement.
Yes, the new servicer will take over all responsibilities related to your escrow account, ensuring that payments for taxes and insurance are made on time.
The transfer functionality will be available until August 2, 2024; however, after that date you can call our servicing department at 1-855-439-6531 for details on how to make payments using the new online banking options.
No, OceanFirst Bank will notify your insurance carrier. If for some reason the mortgagee/loan loss payee clause update does not occur, you can contact your insurance company and provide the information listed below:
OceanFirst Bank
Its Successors and/or Assigns
PO Box 961292
Fort Worth, TX 76161-0292OceanFirst Bank
PO Box 961292
Fort Worth, TX 76161-0292No, OceanFirst Bank will notify the tax authority.
Yes, you will receive a new loan number. Your new loan number is referenced on the Notice of Transfer and will be reflected in monthly billing statement after 8/3/2024.
No, you will not be able to use the transfer option in the current online banking. The new online banking will provide the same advance request capabilities.
Yes, you will have a grace period and terms of your loan will remain unchanged.
No, all payments will be made payable to OceanFirst Bank.
Yes, your payment will be forwarded to the new servicing department for 60 days. After that period, any payments will be returned to you.
As stated in the transfer of servicing notice dated 7/19/2024, there will be a blackout period until 8/9/2024. You can use our digital banking platform to access your loan after the blackout period. If you not already a digital banking customer, please sign up here.
If you send your payment with your old loan number, it will be cross-referenced with your name and posted to your account.
A team of customer service representatives specially trained to handle your Residential and Home Equity, HELOC servicing needs. Effective August 3, 2024, your new loan servicing phone number is 1-855-439-6531, from 8AM - 5PM E.T., Monday through Friday. Until that date, OceanFirst Bank representatives will be able to address your questions or requests for additional information through August 2, 2024, and can be contacted at 1-888-623-2698.