If you report your debit card lost or stolen to our Customer Care Center, you can use a digital version of your debit card while you wait for the physical card to arrive in the mail. You will have access to the digital version of your debit card until it expires or until the physical card is activated. There is no cost to you! The Digital Card does not apply to cards issued in branches or automatically issued cards, such as when your existing card is reissued due to its expiration date.
The Digital Card can be used to make purchases online and can be added to a mobile wallet (Apple Pay/Apple Wallet and Google Pay/Google Wallet) to make purchases at stores that offer tap technology. It cannot be used at an ATM, and it is not recommended to be used for recurring purchases such as memberships and subscriptions (as it may need to be updated after the physical card is activated).
While the Digital Card will not work at an ATM (even those with tap technology), cash can be withdrawn when making a purchase at a store, where available.
About 1 minute after the card is ordered, it will appear within the Card Control feature in Digital Banking (app or Online Banking). There, just like with a physical debit card, the complete card number can be viewed, it can be pushed to a mobile wallet, controls and alerts can be set, and spending insights can be seen.
Customers who have access to our retail Digital Banking (personal and small business) and who are issued a new physical card by the Customer Care Center will automatically be issued a Digital Card. Cards printed in branches will not have an associated Digital Card. In that case, you can still use Card Control to push the physical card to a mobile wallet.
No. The Digital Card is automatically activated and as soon as it can be viewed in Card Control, it can be used. The button that says “Activate Card” on top of the Digital Card image is only used when the physical card arrives and needs to be activated -- it has nothing to do with the Digital Card, but unfortunately cannot be removed from view.
A physical card will still need to be ordered, issued, and eventually activated, but you can then choose to only use the card digitally, if so desired.
No, the card details will be automatically updated in the mobile wallet after the physical card is activated.
It can be used until the expiration date on the Digital Card or until the physical card is activated, whichever is sooner.
Yes! The Digital Card is to be used online and in a mobile wallet, which are methods that have already been in use by our customers for a number of years.
No, only cards that are individually ordered will have a Digital Card.
No, for the time being. Your Customer Care Center representative should inform you that the Digital Card can be viewed about a minute after the card is ordered.
Please read our Card Control FAQ for info on all the features.