Privacy Policy

U.S. Consumer Privacy Notice

Last Revised on 6/28/2022

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

• Social Security number and transaction history
• Account balances and account transactions
• Payment history and credit history

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons OceanFirst Bank chooses to share; and whether you can limit this sharing.

What We Do

How does OceanFirst Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does OceanFirst Bank collect my personal information?

We collect your personal information, for example, when you

• Open an account or provide account information
• Apply for a loan or use your debit or credit card
• Make deposits or withdrawals from your account

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

• Sharing for affiliates’ everyday business purposes - information about your creditworthiness
• Affiliates from using your information to market to you
• Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choice will apply to everyone on your account.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.  Our affiliates include financial companies such as OceanFirst Financial Corp. and OceanFirst Services, LLC.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies. Nonaffiliates we share with can include insurance companies, investment companies, and direct marketing companies.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include insurance companies, investment companies, and credit card companies.

We've set up physical, electronic and procedural safeguards that meet federal standards for keeping your information safe from unauthorized access or use.

Our policies and procedures are designed to help ensure that bank employees see your information only when they need it to do their work. We also require employees enter a password to use our computer systems. Our administrative buildings require our employees use a security card to enter, and we have security cameras installed in sensitive areas.

When you sign in for the first time or with a device we don’t recognize, we’ll ask you for your username, password and a temporary identification code, which we’ll send you by phone, email or text message. Once you give us the identification code, we’ll sign you securely into your accounts.

This multi step process helps us protect your accounts and lets us recognize your device the next time you sign in. For extra security, we might ask you to do this again when you update your system, browser or enroll in or start using new products (for example, our wire transfer service).

• A User ID and a password that is not easy to guess is worth its weight in gold. Your User ID and confidential Password, as well as information stored on your computer, protect against others accessing your Online Banking and Bill Pay accounts.
• Don't share your User ID or Password with anyone, ever.

Login attempts are monitored, and if we see something, we do something.

• Too many unsuccessful login attempts will result in the locking of your digital access to both the online banking site and our mobile apps.
• Digital Banking password lock outs can be resolved within the Forgotten Password link if your phone and/or email are on our system or by calling Customer Care.
• Business Online Banking password lock outs - please call the Cash Management & Business Online Banking Team.

As an added safeguard, the site/app will automatically log you out if it no longer detects it is in use.

Encryption puts a barrier between your data and potential criminals.

• Communication between you (your browser) and our servers is protected with 256-bit encryption when you access online banking or our mobile apps in the US.
• Our network is structured so that the computers storing your actual account information are not linked directly to the internet.

We may use a service of Lexus Nexus to help us verify your identity when you call.   You authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose to OceanFirst Bank and its third-party service providers your mobile number, network status, customer type, customers role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the relationship. See our Privacy Policy above to how we treat your data.

While we are sad to learn our offers are not useful as we intend them to be, every email allows you to opt out from getting more at the bottom of the email offer. We will continue to send you service related communications about your account.