Privacy Policy
What does OceanFirst do with your personal information?
U.S. Consumer Privacy Notice
Last Revised on 6/28/2022
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and transaction history
- Account balances and account transactions
- Payment history and credit history
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons OceanFirst Bank chooses to share; and whether you can limit this sharing.
| Reasons we can share your personal information | Does OceanFirst share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes - to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates' everyday business purposes - information about your transactions and experiences | Yes | Yes |
| For our affiliates' everyday business purposes - information about your creditworthiness | Yes | Yes |
| For our affiliates to market to you | Yes | Yes |
| For nonaffiliates to market to you | Yes | Yes |
Please contact us to update your preferences.
Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
What We Do
How does OceanFirst Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does OceanFirst Bank collect my personal information?
We collect your personal information, for example, when you
- Open an account or provide account information
- Apply for a loan or use your debit or credit card
- Make deposits or withdrawals from your account
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
- Sharing for affiliates’ everyday business purposes - information about your creditworthiness
- Affiliates from using your information to market to you
- Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else?
Your choice will apply to everyone on your account.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include financial companies such as OceanFirst Financial Corp. and OceanFirst Services, LLC.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies. Nonaffiliates we share with can include insurance companies, investment companies, and direct marketing companies.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include insurance companies, investment companies, and credit card companies.
How do we protect your personal information and your privacy?
We've set up physical, electronic and procedural safeguards that meet federal standards for keeping your information safe from unauthorized access or use.
Our policies and procedures are designed to help ensure that bank employees see your information only when they need it to do their work. We also require employees enter a password to use our computer systems. Our administrative buildings require our employees use a security card to enter, and we have security cameras installed in sensitive areas.
Every bank talks about multi-factor authentication & encryption, here is why.
When you sign in for the first time or with a device we don’t recognize, we’ll ask you for your username, password and a temporary identification code, which we’ll send you by phone, email or text message. Once you give us the identification code, we’ll sign you securely into your accounts.
This multi step process helps us protect your accounts and lets us recognize your device the next time you sign in. For extra security, we might ask you to do this again when you update your system, browser or enroll in or start using new products (for example, our wire transfer service).
- A User ID and a password that is not easy to guess is worth its weight in gold. Your User ID and confidential Password, as well as information stored on your computer, protect against others accessing your Online Banking and Bill Pay accounts.
- Don't share your User ID or Password with anyone, ever.
Login attempts are monitored, and if we see something, we do something.
- Too many unsuccessful login attempts will result in the locking of your digital access to both the online banking site and our mobile apps.
- Digital Banking password lock outs can be resolved within the Forgotten Password link if your phone and/or email are on our system or by calling Customer Care.
- Business Online Banking password lock outs - please call the Cash Management & Business Online Banking Team.
As an added safeguard, the site/app will automatically log you out if it no longer detects it is in use.
Encryption puts a barrier between your data and potential criminals.
- Communication between you (your browser) and our servers is protected with 256-bit encryption when you access online banking or our mobile apps in the US.
- Our network is structured so that the computers storing your actual account information are not linked directly to the internet.
How do we verify a caller's identity?
We may use a service of Lexus Nexus to help us verify your identity when you call. You authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose to OceanFirst Bank and its third-party service providers your mobile number, network status, customer type, customers role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the relationship. See our Privacy Policy above to how we treat your data.
Too many promotional emails in your inbox? Feel free to opt out.
While we are sad to learn our offers are not useful as we intend them to be, every email allows you to opt out from getting more at the bottom of the email offer. We will continue to send you service related communications about your account.