4 Ways OceanFirst Is Making Banking More Convenient

At OceanFirst, we know that banking isn’t just about numbers—it’s about people. Every decision we make comes back to one goal: giving you the best possible experience, no matter how you choose to bank with us. Whether you’re visiting a branch, using an ATM, logging in online, or tapping into your mobile app, our commitment to premium service is consistent across every interaction. 

That’s why we’ve invested in new technologies designed to make your day-to-day banking faster, easier, and more personal, while keeping the human touch at the heart of everything we do. 

Here are four ways OceanFirst is enhancing your banking experience: 

1. Meet HAILEY: Your 24/7 Virtual Assistant

Say hello to HAILEY, our new virtual assistant, available 24/7 when you call 1-888-623-2698 and on the OceanFirst website, mobile app, and online banking services. HAILEY was designed to give you quick, secure access to your account details around the clock, without the wait times you may be used to. 

With HAILEY, you can: 

• Check balances and review recent transactions 

• Get answers to common banking questions instantly 

• Navigate your options with ease, anytime and anywhere 

HAILEY works alongside our team, so if you ever need additional help, she can seamlessly connect you with a live Customer Care Center representative, combining speed and convenience with personal support. 

Try HAILEY today: Call 1-888-623-2698, visit the OceanFirst website, or log in through the mobile app to start chatting 24/7. 

2. Video Tellers: Convenience + Personal Service

Sometimes, you want more from a machine than just a cash withdrawal. That’s where our Video Teller Machines come in. These smart machines allow you to connect with a live OceanFirst banker directly on screen so you can ask questions, complete transactions, and get support in real time. 

It’s the perfect blend of convenience and human touch. You get extended service hours and the ability to handle more complex needs than a traditional ATM can offer, while still enjoying the personal connection of speaking with a real banker. 

And for those who prefer digital-first banking, our ATMs also feature cardless technology. You can tap your smartphone or scan a QR code for secure, contactless access to your accounts, giving you one less card to carry and one more way to keep banking simple. 

Find a participating Video Teller Machine: Use the OceanFirst Bank location finder to find a convenient branch with an Extended Hours Video Teller services. 

3. Banking at Your Fingertips with Mobile & Online

Life moves quickly, and so should your banking. That’s why we designed our Mobile and Online Banking platforms to give you flexibility and control wherever you are. With just a few taps, you can: 

• Deposit checks using your phone’s camera 

• Transfer funds instantly between accounts 

• Pay bills on time, every time 

• Set up alerts so you stay on top of your balances 

• Monitor activity for peace of mind 

These tools aren’t just about convenience—they empower you to manage your finances with confidence. And because security is a top priority, our digital platforms are built with advanced protections so you can bank with peace of mind. 

Get started: Download the OceanFirst Mobile Banking app or log in online today. 

4. When You Need a Human Connection

Technology gives you convenience, speed, and access 24/7, but we know there are times when banking calls for a personal touch. Whether you’re facing a complex situation, need tailored guidance, or prefer speaking to someone directly, our Customer Care Center team is here to help. 

What matters most is that your experience, whether through HAILEY, Video Teller, Mobile Banking, or a live representative, is rooted in the same OceanFirst commitment: to listen, support, and find solutions that fit your needs. Every interaction, on every channel, reflects the same level of care and expertise you expect from your banking partner. 

Call us anytime at 1.888.623.2698 to connect with HAILEY, your 24/7 virtual assistant. If you need additional support, our Customer Care Center team is available Monday–Friday from 7:00 AM–7:00 PM and Saturdays from 8:00 AM–5:00 PM. 

Banking That Fits Your Life 

At OceanFirst, we believe technology should enhance, not replace, the personal service you deserve. From HAILEY, to Video Tellers, to Mobile and Online Banking, and our Customer Care Center, every innovation we make is built around one thing: helping you bank your way with confidence, convenience, and care. 

Because at the end of the day, it’s not just about banking. It’s about making life simpler, safer, and more convenient for you, while delivering the same premium experience every time, across every channel.