Frequently Asked Questions

Please call our Customer Care Center or visit a branch for assistance. 

Call the Customer Care Center at 1-888-623-2633 option 3 and have your debit card handy. If you are a Digital Banking user, you can reset or change your PIN using Card Control, found within Online Banking or the Mobile App.

Pending transactions are reflected in your balances. If it is a direct deposit or transfer between OFB accounts, funds are available for immediate use. If a check deposit, please our Funds Availability Policy.

Use the forgot password link on our website or mobile app.

Each time you log in from a new device or a new browser you will need to verify your identity. We do this to prevent imposters from accessing your accounts. To avoid authenticating each time you log in, make sure to turn on ”remember this device" on the screen where you enter your onetime passcode. If you indicate you are using a private device and are still being prompted to verify your identity each time you log in, there could be a setting enabled that is preventing us from recognizing you: 

- If you are logging in to from a computer, make sure your settings are not set to delete cookies each time you exit the browser. 

- If you are logging in from our app, go into the "More" menu and turn on “remember this device.”

In Digital Banking, click on Card Control and then Travel Plan. By establishing a Travel Plan, you reduce the chances of a transaction denial when traveling or shopping internationally. This can also be used if you are about to make an online purchase that originates in another country.

If you are a OceanFirst Bank Customer and believe you are a victim of fraud or identity theft, immediately contact Customer Care.

Contact the Customer Care Center at 1-888-623-2633 option 3 immediately. If outside of business hours, please call 1-800-472-3272.

OceanFirst Bank Digital Banking uses encryption methods to protect your personal information like user IDs, passwords and account information over the Internet. The security of your personal information is always a priority at OceanFirst Bank. For more information on how we protect you, please visit the Security resource page.

No. OceanFirst Bank will never ask for your password. We have alternative methods of verifying your identity.

No, regular email is not secure. Never email personal financial information such as account numbers or your social security number. 

Go to the registration page.

Return to the saved application within 10 days of starting.

Download our mobile app to get access to your accounts and bank securely 24/7. Anywhere you are, view your balance, deposit checks, send money, transfer funds, pay bills and more. All you need is your internet-enabled iPhone®, iPad®, iPod Touch® or Android^™ mobile device.

iPhone® and iPad® Applications*

Android^™ Mobile or Tablet Applications*

* iPhone, iPad and iPod Touch are trademarks of Apple, Inc. and Android is a trademark of Google, Inc.

Yes. Just log in directly from www.oceanfirst.com

Lots! You can do the basics such as viewing balances and making transfers between accounts, but you can also pay bills, make transfers to and from external accounts, create alerts, control your debit card, register for debit rewards, create budgets and goals for all your financial accounts, and much more!

Log into Digital Banking. Click on "eStatements" within the Manage Account menu and select that you want to go paperless! Note that you will need to have a PDF reader installed on your device to view your eStatements.

Yes. Paperless statements and notices are only available via Digital Banking. For security purposes, we cannot email account statements to customers. You may elect not to enroll in Digital Banking and continue to receive your statements and notices via regular mail for a minimal fee. 

Anytime, Anywhere! All you need is our mobile app.

Yes! You can transfer funds to and from your external accounts within our Mobile App or Digital Banking. 

Click the "Transfer" tab from the Main Menu and choose "External Transfers." From this screen, you can add and verify any external accounts. Once verified, you can transfer funds to and from your accounts.

1. Transfer money into the loan account from an OceanFirst deposit account by either clicking on the Pay button or by setting up an Internal Transfer. For your convenience, you can set up the Internal Transfer to recur monthly.

2. Inside or outside of Digital Banking, you may use our Loan Payment portal.

3. Add OceanFirst as a payee in Bill Pay (be sure to add your loan's account number). For your convenience, you can set up the Bill Payment to recur monthly. However, there is a possibility that it may take a few days for us to receive your payment.

Sign into Digital Banking. Click on "My Settings" (if using our app, click on "More," followed by the cog icon, then "My Settings").

Click on "Edit" next to item you would like to update. 

Make your changes and click "Save."

Use the forgot password link on our website or mobile app.

Please call our Customer Care Center or visit a branch for assistance. 

Each time you log in from a new device or a new browser you will need to verify your identity. We do this to prevent imposters from accessing your accounts. To avoid authenticating each time you log in, make sure to turn on ”remember this device" on the screen where you enter your onetime passcode. If you indicate you are using a private device and are still being prompted to verify your identity each time you log in, there could be a setting enabled that is preventing us from recognizing you: 

- If you are logging in to from a computer, make sure your settings are not set to delete cookies each time you exit the browser. 

- If you are logging in from our app, go into the "More" menu and turn on “remember this device.”

Although our Digital Banking solution may function with an unsupported browser, we do not recommend using unsupported browsers.

As of May 2021, the latest versions of following browsers are supported:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

The following settings and plug-ins are required to properly access Online Banking.

• Cookies Enabled (first- and third-party)
• JavaScript Enabled
• Minimum screen resolution for responsive content 320 pixels wide
• Minimum screen resolution for non-responsive content 1024 x 768 pixels
• PDF Reader Compatible

If there is an account you feel is missing, call customer care for assistance at 1-888- 623-2698. 

Log in using a computer (this feature is not available on the app). In the Manage Accounts menu, click on Share Account Access to begin the process. Alternatively, if a person is joint with you on the account, they can register for their own access.

Our new system allows us to automatically show all the accounts associated with you. If there is an account you feel is missing, call the Customer Care Center for assistance at 1-888-623-2698.

Yes. On the settings page, there is an option to “Rename & Hide your Accounts” where you can add a nickname, or elect to hide an account from view.

To remove your access to Digital Banking and delete your profile, please contact our Customer Care Center.

Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.³ With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.²

You can send money to friends, family and others you trust.²

Since money is sent directly from your bank account to another person's bank account within minutes,³ it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

If you don’t know the person or aren’t sure that you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither OceanFirst Bank nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

You can send, request or receive money with Zelle^®.

To start using Zelle^® at OceanFirst Bank, you must be at least 18 years old and a personal account customer enrolled in Digital Banking. If you are not already enrolled in Digital Banking, you can enroll on our website or our mobile banking app. Once enrolled in Digital Banking you can access “Send Money With Zelle^®” within the Pay & Transfer menu and complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle^®.⁵ Business account use is not permitted at this time.

You can send, request or receive money with Zelle^®.

To get started, log in to OceanFirst Bank's online banking or mobile app, navigate to the Pay & Transfer menu and select "Send Money With Zelle^®." ⁵ Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle^®.

To send money using Zelle^®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.³

To request money using Zelle^®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request." ⁴

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

Zelle^® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.²

Since money is sent directly from your bank account to another person's bank account within minutes,³ Zelle^® should only be used to send money to friends, family and others you trust.

Neither OceanFirst Bank nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

It's easy — Zelle^® is already available within OceanFirst Bank's mobile banking app and online banking within Digital Banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle^® today.⁵

You can find a full list of participating banks and credit unions live with Zelle^®here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.

To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa^® or Mastercard^® debit card with a U.S.-based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle^® through your online banking account or mobile banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle^® (no sensitive account details are shared – those stay with OceanFirst Bank).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its "directory" and notifies of the incoming payment. OceanFirst Bank then directs the payment into your bank account, all while keeping your sensitive account details private.

Using a QR code provides peace of mind knowing you can send money to the right person, without typing an email address or mobile number.

To locate your QR code, log into Digital Banking and access Zelle^® . Next, go to your “Zelle^® Settings” and click “Zelle^® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email, or print your Zelle^® QR code. To receive money, just share your Zelle^® QR code.

To send money, log into Digital Banking and access Zelle^®, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle^® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

In order to use Zelle^®, the sender's and recipient's bank accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select "Cancel This Payment."

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call our Customer Care Center at 1-888-623-2698 so we can help you.

Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by but are a separate service from Zelle^® and can take one to three business days to process.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Money sent with Zelle^® is typically available to an enrolled recipient within minutes.³

If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.³

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact our Customer Care Center at 1-888-623-2698.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority for OceanFirst Bank. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither OceanFirst Bank nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

If you are already a Digital Banking user, log in and select the appropriate product in the Open & Apply menu. If you are not a Digital Banking user or you do not yet have any accounts with OceanFirst, go here. 

You are able to open a variety of Personal and Business accounts. You can see the standard products here and our promotions here. If you would like to open up any other kinds of accounts, please call or visit a branch.  

For Personal accounts, it takes about five minutes from start to finish. Business accounts may take longer, depending on if you are asked to supply documentation. 

You will need to be a US citizen or resident alien, and have at least one owner that is 18 years of age or older. Business accounts must be located within our branch footprint. In some circumstances, you may also be asked to provide additional documentation.

You have the ability to fund from an account at another bank, either by providing your digital banking credentials at the funding bank, or by using your routing and account numbers. If you are an existing Digital Banking user, you can also transfer funds from another OceanFirst account.

That’s ok! You have 30 days to complete it.

We make it easy for you! We’ll ask you about all of those features as you complete the application and will fulfill them automatically.

1. Log into Digital Banking via OceanFirst.com or our app 

2. Within the "Manage Accounts" menu, select "eStatements" 

3. Select the “Paperless” option, review the Terms and Conditions, and proceed

When your eStatement is made available each cycle, you will be able to view it within Digital Banking. Please note that you will need to have a PDF reader on your device; if you cannot see your eStatement you will be prompted to download one. 

When you sign up for eStatements, all of your eligible accounts are included. That means that any eligible, new accounts that you open will automatically also be included in eStatements.

The paper statement fee is $5 per month per account. If you do not have a computer or are unable to enroll, please speak with a branch representative or call our customer care center to discuss alternatives.

Nearly all of our deposit and loan accounts. Notable exceptions are CDs and Passbook Savings.

You will have access to 84 months of eSatements, beginning from the time when you enroll.

Yes. You can print or save to your device.

Card Control is a feature within Digital Banking that allows you to turn your debit card off or on, restrict its use to certain locations or merchant/transaction types, set up alerts, change your PIN, view spending insights, see merchants where you card is on file, and much more!

To use Card Control, you must have a debit card in good standing and access to Digital Banking.

Any card Controls (such as spending limits or blockages) should carryover, but specific Alerts you may have set up will not.

Card Control is available on any device! It is available in our mobile apps and also within Online Banking.

Card Control is included in our free OceanFirst app. As long as you have the latest version of our app, you are able to use Card Control.

Yes! There is no charge to use Card Control, other than any fees your mobile carrier might charge you if you elect to set up SMS alerts.

No, only your OceanFirst debit card is available to be managed in Card Control.

No, only your OceanFirst debit card is available to be managed in Card Control.

If you have the details from another OceanFirst debit card as well as personal information about the card’s owner, you may be able to manually add that card to your Card Control profile. The card’s owner will be sent an email to verify they want to give you access.

Anyone who has access to the card in Card Control can manage all the available features. The most recent update will take precedent. For example, if User A turns the card on at 10:02, User B is able to turn the card off at 10:03, and so transactions will be declined.

No, but you are able to hide it within the Settings screen.

Very easily! On the Card Control home screen you will see a prompt to add your card to the digital wallet that resides on your phone. Just press it and follow the simple instructions.

Controls provide the ability to manage where and how your debit card is used, and how you can be notified when it is used. Some of the Controls available allow you to:

• Set location-based limits on your card
• Limit transactions based on merchant or transaction types
• Set specific transaction amount limits on a per transaction basis
• Disable all international transactions or select specific countries where transactions are allowed
• Restrict card activity to a few miles radius of your current location
• Restrict transactions to specific merchants and transaction types and set transaction spending limits
• Turn the payment card on and off—when the card is off, no purchases or withdrawals are approved except for previously scheduled recurring payments

When the card is turned ON, you can use it to make purchases and other normal transactions. When the card is turned OFF, one-time transactions using your card or card number will be declined. Recurring transactions will still process when your card is turned OFF, unless you also have set a specific Control to restrict those.

To turn your card ON/OFF, simply select the toggle to set your desired card status. Changes to your card status are instant, giving you control of when your card may be used.

No. When the card is turned OFF, only one-time transactions using your card or card number will be declined. Recurring transactions, such as gym memberships, streaming services, etc., will still process when your card is turned OFF. If you’d like to stop recurring charges, you may set a specific Control to restrict those.

The Spend Limits screen allows you to block transactions greater than the amount you enter. You can also enter a dollar amount to receive alerts greater than the amount you entered.

No. While you are able to enter in any amount for the Spend Limit, it will not cause your card’s daily limit to be extended. If you set your Spend Limit higher than your card’s daily limit, the Spend Limit will not take effect. Note that daily card limits vary depending on account and card type.

You can receive Alerts via email, SMS message, or push message to your phone.

The Alert screen allows you to customize how you receive alerts on your debit card activity. You can set alerts for all transactions, no transactions, or for specific transactions such as location, merchant types, spending limits, etc. Phone Number and Email Address are taken from those that are registered with your debit card.

If you report your debit card lost or stolen to our Customer Care Center, you can use a digital version of your debit card while you wait for the physical card to arrive in the mail. Learn more about this feature here.

In the Card Control Settings, go into Personal Information. There, you will see toggles for Email and SMS. If you do not see either, please contact us so we can add your email address or SMS number. If you use Card Control on your app, push messages are standard and cannot be turned off unless you completely turn off the Alert. You are not able to customize which type of notice is sent for specific Alerts. For example, if you turned on Email and SMS notifications, you will receive an email and SMS message for every Alert you have turned on.

All of your debit transactions are in a pending state until they are processed after the end of the business day. However, due to the way some merchants communicate to Card Control, transactions may show as “posted” when you receive alerts. You may view your account history in Digital Banking to see when your debit transactions have actually been posted.

If you add your debit card into a digital wallet such as Apple Pay, Google Pay, Amazon, etc., the digital wallet may send a charge for $0.00 to make sure the card is valid. This is called “token provisioning” and the alert can be ignored. Also, if your card in the digital wallet has not been used for some time, the digital wallet may send a $0.00 charge to make sure it is still valid.

This allows you to view your debit card’s complete number, expiration date, and CVV code. You can use this if you want to make an online purchase, but your physical card is not handy.

Spend Insights allows you to view, analyze, and manage your spending trends.

Card on File shows you merchants where your debit card is stored. You can use this to confirm if you have legitimately added the card with the listed merchants and to reduce your financial exposure. Please note that your card will only show as being on file after you have stored it with a merchant and made at least one purchase. You are also able to view merchants with whom you have set up Recurring transactions. This gives you an opportunity to decide if you really need to subscribe to so many services!

This provides you the flexibility to create a travel exemption without the need to call us or visit a branch. By establishing a Travel Plan, you reduce the chances of a transaction denial when traveling or shopping internationally. This can also be used you are about to make an online purchase that originates in another country. For example, if you plan on traveling internationally next month, you can select the country you will be visiting and the dates you will be there. Any purchases you make in that country will not be automatically blocked.

This allows you to change the PIN you use when transacting at an ATM or making a purchase at a store. Any changes you make are immediate!

When you use Card Control on our apps, you may be asked if you would like to turn on this option. If you turn it on, your experience will be enhanced by seeing the exact location of the places you use your card, merchant logos, and more.

Your email address and phone number are automatically pulled in from our database. If either needs to be changed, please update it in the main Digital Banking settings area. If you do not see your email address or phone number in Card Control, please call our Customer Care Center at 888.623.2698.

If you do not see your OceanFirst debit card that is in good standing with us, you can try to add it within Card Control. If that does not work, please call our Customer Care Center at 888.623.2698 and we will look into it.

If you see a card with a number you do not recognize, it could be an old card that was not properly closed, a card that was issued but never activated, or a card that belongs to a joint user on your checking account. To remedy, please call our Customer Care Center at 888.623.2698 and we will look into it.

You may call our Customer Care Center at 888.623.2698.

Call the Customer Care Center at 1-888-623-2633 option 3 and have your debit card handy. If you are a Digital Banking user, you can reset or change your PIN using Card Control, found within Online Banking or the Mobile App.

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Visit any of our branches during business hours or you can open an account online at any time or call Telephone Account Opening at 732.797.0737 from 9am – 4pm Monday through Friday.

In order to close an account you will need to visit your local OceanFirst branch.

The fastest way to change your contact information is to log in to online banking or the mobile banking app and follow these simple instructions. You can always call the Customer Care Center for assistance.

In Online Banking:

• Log in to Online Banking 
• Click "My Settings" at upper-right menu
• Under "Settings", click "Edit" next to item you would like to update
• When done click "Save"

In Mobile Banking:

• Log into the mobile app and Under "More/..." select "Settings"
• Choose "My Settings"
• Click "Edit" next to item you would like to update
• When done click "Save"

Yes, please visit your local OceanFirst Branch.

You will need to visit a OceanFirst branch with a copy of your marriage certificate or divorce decree in order to change the name on an account.

Direct deposit is safer than checks and gives you immediate access to your funds.

Complete this authorization form and your employer will help you set up direct deposit of your paycheck. You will need to provide the following information:

• Your checking or savings account number
• Bank name – OceanFirst Bank
• OceanFirst Bank's routing transit number
• Type of account (checking or savings)

Making the switch is easy! Use our Switch Kit.

If the statements are not available online, you can visit your local branch or contact the customer care center. A bank employee can have these prepared and delivered. The fee is $5.00 per statement.

You can order checks through our partner Deluxe.  It will ask you to input information and to select a check type. You also have the option to contact us or go into a branch and place an order with an OceanFirst Bank employee.

The most basic checks we offer are $23.95. If you are above 60 years of age, you will receive our basic checks for free.

Yes, OceanFirst Bank offers the ability to pay other people via Zelle®. Send money to virtually anyone using their email address or mobile phone number.

Yes. We offer free notary services to any customer who needs it, free of charge. 

1. Visit your local OceanFirst branch during business hours.
2. Be aware that all signees must be in attendance.
3. Bring the complete document(s) to be signed.
4. Bring valid identification, i.e., a state issue driver’s license or ID card, military ID or a passport.

Our customer service representatives cannot notarize any document if a signee isn’t present or can’t provide a valid ID or if necessary documentation is missing.

You must go into a branch that has Safe Deposit Boxes in order to open one. Visit our location page and filter for the service.

If you use a non-OceanFirst ATM (domestic or abroad), there will be a $2.50 fee. There are no additional fees within the U.S. If you are traveling internationally, there will be an additional 1% fee assessed on all debit card transactions (ATM & POS).

In Digital Banking, click on Card Control and then Travel Plan. By establishing a Travel Plan, you reduce the chances of a transaction denial when traveling or shopping internationally. This can also be used if you are about to make an online purchase that originates in another country.

OceanFirst Bank through its Trust and Asset Management department has fiduciary powers which enables it to provide customers with investment management, trust administration and estate administration services. The Bank works in conjunction with its strategic partner, Addison Capital, to manage custom portfolios for individuals, business owners, non-profit organizations, and endowment funds. In addition, the Bank has the ability to serve in the capacity as an Executor or Trustee in a Last Will and Testament, testamentary trusts, revocable and irrevocable trusts, charitable trusts and special needs trusts. All accounts and portfolios are tailored to the specific needs of each client based on sound, proven investment principles.

OceanFirst Bank can serve as trustee and administer a variety of trusts in accordance with Federal and State law including:

• Revocable Trusts
• Irrevocable Trusts
• Testamentary Trusts
• Special Needs Trusts
• Charitable Remainder Trusts

A fiduciary is a person or organization who holds a legal or ethical relationship of trust, and prudently takes care of money or other assets for another person, by acting on that individual’s behalf.

OceanFirst Bank has the ability to serve as an Executor/Trustee. OceanFirst also offers investment management services.

OceanFirst Bank can serve as Executor or Agent for Executor in accordance with Federal and State law.

As an Executor, OceanFirst will carry out the instructions of the Testator and oversee the administrative duties, tax accountings and management of assets until final distributions are made to the beneficiaries.

As an Agent for Executor, OceanFirst can take care of most estate administrative and asset management tasks, such as marshalling assets, arranging for payment of debts and expenses, executing securities transactions, recordkeeping and post-mortem planning for the estate and its beneficiaries.

There are several reasons you may want to consider an estate plan. A well-crafted plan can protect your assets, keep your assets out of probate and provide safeguards to ensure they are distributed as you intended. It will also minimize any potential disagreement between designated beneficiaries.

Addison Capital is an independent and privately-owned, fee-only Registered Investment Advisor (RIA) based in the metropolitan Philadelphia area. Addison serves as a Strategic Partner and Outsourced Chief Investment Officer for the Trust and Asset Management Department.