Enjoy the freedom to control, manage and customize your debit card usage and settings all from the convenience of your smartphone. With CardValet® you can prevent fraud by adding account restrictions, blocking transactions, receiving usage alerts and even turning your debit card “on” and “off,” so you’re always in control.
You can also access the helpful links below to help you navigate CardValet®:
Downloading & Registering
To use CardValet®, you will need to access the mobile app. To access the mobile app, click on the app store icon below that pertains to your mobile device:
Q. Where can I download the CardValet® app for iPhones® and iPads®?
Q. Where can I download the CardValet® app for Android™ devices?
Q. Can I download CardValet® from the OceanFirst Mobile app?
A. Yes, you can access CardValet® by logging into the OceanFirst Mobile Banking app and selecting “More.” Then simply select “CardValet” and you will be prompted to download the app. Below is a visual reference of how it will appear for each device:
Q. How do I register & add my debit card(s)?
A. To register & setup your cards, please follow the simple steps below:
- Select “New User” on the CardValet® app home screen:
- As a new user, you will be prompted to input your OceanFirst debit card number:
- Next, please add your debit card CVV code, expiration date, and billing address; followed by the last 4 digits of your social security number for security purposes.
- CardValet® will email you a verification code to the email address you provided to the bank at account set up. This code is only valid for 15 minutes. If you do not see the email immediately, please be sure to check your spam folder or junk mail.
- Please enter your email address, username, password, and full name to complete the registration process. Once complete, you can login and start enjoying the benefits of CardValet®.
User ID & Password Issues
If you forget your CardValet® username or password, we can help!
Q. How do I reset my username?
A. To reset your username (User ID), please contact the OceanFirst Customer Care Team at 1-888-623-2633, option 3 and they will be happy to assist you.
Q. How do I reset my password?
A. To reset your password, simply select “Login” on the CardValet® app homepage. Then select “Forgot Password.” You will be sent a verification code, which you will need to input on the app to reset your password.
Turning Cards On and Off
Enjoy the flexibility of managing active cards, all from within the CardValet® app.
Q. How do I temporarily turn my card off?
A. To turn your card(s) off in CardValet® you will need to click on the card “On/Off” toggle switch within the app. Please note that turning your card off will stop recurring payments. To turn your card back on, simply click on the card “On/Off” toggle switch so that it appears green.
Q. How can I tell if a card is “on” or “off” in CardValet®?
A. If the dial associated with your card is set to green, that means your card is currently active and available for use. See below:
Setting Spending Limits
Keeping account activity under control is easy! Manage how much can be spent by authorized card users in a few simple steps.
Q. How do I set spending limits?
A. To set spending limits, follow these steps:
- Select “Spend Controls” Under Control Preferences.
- Enable and Set Spend Limits.
- Tap the button to turn your control setting on. Once activated the “Per Transaction” button should appear green.
- Set the desired dollar limit and tap “save” to complete.
Setting Merchant Limits
With CardValet® you control where your card can be used and how much can be spent. It’s a great way to proactively block transactions from unauthorized merchants.
Q. How do I set merchant limits?
A. To set merchant limits, select “Control Preferences.” From there you can decide which merchants you want to limit as well as the amount that can be spent per transaction.
Setting Geographical Limits
With CardValet® you can define where your cards can be used, so you can proactively combat fraud and keep your accounts secure.
Q. How do location controls work?
A. Within “Location Controls,” CardValet® provides you with “My Location,” the ability to deny in-store debit card purchases if your mobile device and the merchant are not in the same location.
Q. I’m having trouble shopping online, what could the issue be?
A. If you’re having trouble shopping online, you may have a control set that is blocking your transaction from processing. We suggest checking your preferences and alerts. For example, the vendor you are trying to make a purchase with online may be based outside of the United States and is being blocked because you have selected to have international purchases blocked.
Q. What does the “Primary Device Setting” do?
A. Setting your phone as your primary device allows CardValet® to use your location to determine appropriate location controls and alerts. By default, this setting will be set to the device used during your initial registration, however you can use the primary device setting to update which device you would like to use.
Q. I’m planning a trip, do I need to notify the bank if I use CardValet®?
A. If you are traveling, OceanFirst Bank recommends giving our Customer Care Team a heads up about your travel plans. This way we will know that any unusual card activity is actually authorized by you. It’s the best way to avoid any card usage disruption. To notify us of your upcoming travel plans, please visit your local branch, call 1-888-623-2633 and select option 3 or log into your digital banking account via desktop to fill out our secure online form located under the main menu item “Manage Accounts”.
Stay organized and keep tabs on spending with up to the minute transaction notifications.
Q. How do I set transaction alerts?
A. To receive alerts for any merchant transaction that exceeds set limits, select “Alert Preferences.” You will receive alerts only if they are enabled.
Still have questions?
Q. Are the registration credentials for CardValet® the same as my online banking or mobile app credentials?
A. No, the user ID and password you create for CardValet® is unique to CardValet®. We recommend you take advantage of the biometrics with fingerprint login or FaceID, so you do not have to enter credentials each time you log in.
Q. How can I add more cards?
A. To add more cards, select the three horizontal lines in the top right corner of the app. Then select “Manage Portfolio” and “Add Card.” All OceanFirst cards can be added to CardValet®. Be aware that not all financial institutions participate in the CardValet® program.
Q. What if I’m not seeing a card or account that I have already registered?
A. Visit the CardValet® app homepage to view cards and accounts currently managed within the mobile app. To modify cards and accounts, please select “Manage Portfolio.” If a card or account is unchecked, it will not appear on the home screen and will not be included in monitoring services. To re-activate any unchecked cards, simply recheck the card or account in question.
Q. How do I view linked accounts?
A. To view linked accounts, simply login. Your home screen will display any debit cards currently linked to your CardValet® account.
Q. How do I view recent transactions?
A. To view transactions that have occurred on a particular card or account, visit the CardValet® homepage and select “Recent Transactions.”
Q. I’m interested in learning more about CardValet®, where can I find additional information?
A. For more information, visit www.cardvalet.com.