Using CardValet®

To use CardValet®, you will need to access the mobile app. To access the mobile app, click on the app store icon below that pertains to your mobile device:

A. Download the CardValet® app for iPhones® and iPads® here: 

A. Download the OceanFirst Mobile app for Android^™ devices: 

A. Yes, you can access CardValet® by logging into the OceanFirst Mobile Banking app and selecting “More.” Then simply select “CardValet” and you will be prompted to download the app. Below is a visual reference of how it will appear for each device: 

A. To register & setup your cards, please follow the simple steps below:

1. Select “New User” on the CardValet® app home screen:
   
2. As a new user, you will be prompted to input your OceanFirst debit card number:
   
3. Next, please add your debit card CVV code, expiration date, and billing address; followed by the last 4 digits of your social security number for security purposes.
4. You will then be prompted to accept the OceanFirst Bank CardValet® Terms, Conditions and Privacy Policy.
5. CardValet® will email you a verification code to the email address you provided to the bank at account set up. This code is only valid for 15 minutes. If you do not see the email immediately, please be sure to check your spam folder or junk mail.
   
6. Please enter your email address, username, password, and full name to complete the registration process. Once complete, you can login and start enjoying the benefits of CardValet®.

If you forget your CardValet® username or password, we can help!

A. To reset your username (User ID), please contact the OceanFirst Customer Care Team at 1-888-623-2633, option 3 and they will be happy to assist you.

A. To reset your password, simply select “Login” on the CardValet® app homepage. Then select “Forgot Password.” You will be sent a verification code, which you will need to input on the app to reset your password.

Enjoy the flexibility of managing active cards, all from within the CardValet® app.

A. To turn your card(s) off in CardValet® you will need to click on the card “On/Off” toggle switch within the app. Please note that turning your card off will stop recurring payments. To turn your card back on, simply click on the card “On/Off” toggle switch so that it appears green.

A. If the dial associated with your card is set to green, that means your card is currently active and available for use. See below:

Keeping account activity under control is easy! Manage how much can be spent by authorized card users in a few simple steps.

A. To set spending limits, follow these steps:

1. Select “Spend Controls” Under Control Preferences.
2. Enable and Set Spend Limits.
3. Tap the button to turn your control setting on. Once activated the “Per Transaction” button should appear green.
4. Set the desired dollar limit and tap “save” to complete.
    

With CardValet® you control where your card can be used and how much can be spent. It’s a great way to proactively block transactions from unauthorized merchants.

A. To set merchant limits, select “Control Preferences.” From there you can decide which merchants you want to limit as well as the amount that can be spent per transaction.

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With CardValet® you can define where your cards can be used, so you can proactively combat fraud and keep your accounts secure.

A. Within “Location Controls,” CardValet® provides you with “My Location,” the ability to deny in-store debit card purchases if your mobile device and the merchant are not in the same location.

A. If you’re having trouble shopping online, you may have a control set that is blocking your transaction from processing. We suggest checking your preferences and alerts. For example, the vendor you are trying to make a purchase with online may be based outside of the United States and is being blocked because you have selected to have international purchases blocked.

A. Setting your phone as your primary device allows CardValet® to use your location to determine appropriate location controls and alerts. By default, this setting will be set to the device used during your initial registration, however you can use the primary device setting to update which device you would like to use.

A. If you are traveling, OceanFirst Bank recommends giving our Customer Care Team a heads up about your travel plans. This way we will know that any unusual card activity is actually authorized by you. It’s the best way to avoid any card usage disruption. To notify us of your upcoming travel plans, please visit your local branch, call 1-888-623-2633 and select option 3 or log into your digital banking account via desktop to fill out our secure online form located under the main menu item “Manage Accounts”.

Stay organized and keep tabs on spending with up to the minute transaction notifications.

A. To receive alerts for any merchant transaction that exceeds set limits, select “Alert Preferences.” You will receive alerts only if they are enabled.

A. No, the user ID and password you create for CardValet® is unique to CardValet®. We recommend you take advantage of the biometrics with fingerprint login or FaceID, so you do not have to enter credentials each time you log in.

A. To add more cards, select the three horizontal lines in the top right corner of the app. Then select “Manage Portfolio” and “Add Card.” All OceanFirst cards can be added to CardValet®. Be aware that not all financial institutions participate in the CardValet® program.

A. Visit the CardValet® app homepage to view cards and accounts currently managed within the mobile app. To modify cards and accounts, please select “Manage Portfolio.” If a card or account is unchecked, it will not appear on the home screen and will not be included in monitoring services. To re-activate any unchecked cards, simply recheck the card or account in question.

A. To view linked accounts, simply login. Your home screen will display any debit cards currently linked to your CardValet® account.

A. To view transactions that have occurred on a particular card or account, visit the CardValet® homepage and select “Recent Transactions.”

A. For more information, visit www.cardvalet.com.