Trained Digital Bankers Help Customers Utilize More Digital Technology
July 8, 2019
Joseph J. Lebel III
Recent studies confirm a fact that most of us know from experience: a growing number of customers now use only digital channels to conduct banking, avoiding brick-and-mortar branches, call centers, and other traditional venues. The percentage of consumers who bank via mobile phones, PCs and tablets rose sharply to 46% in 2018 from 27% only four years ago. Not surprisingly, digital usage is even higher for Millennials, with 82% of 18 to 24-year-old smartphone owners using mobile banking.[1]
Diversity and Inclusion are Everybody's Business
March 26, 2019
Christopher Maher
The news each day is filled with headlines about organizations that have failed to foster diverse and inclusive workplaces—with issues ranging from pay inequities to toxic behaviors between colleagues.
Reinventing Your Business: Talent Before Technology
February 11, 2019
Joseph J. Lebel III
Virtually every sector of the economy has faced an unprecedented wave of changes and challenges in recent years. Much attention has been focused on the impact of digital technology and its consequences: shifting customer demands, disruption of legacy business models, and the quest for new sources of growth and profitability.
Investments in New Jersey Threatened by Financial Crisis
November 14, 2018
Christopher Maher
As CEO of one of the largest financial institution headquartered in New Jersey – and the State’s fourth largest bank – I am often asked by customers, shareholders and employees whether I believe New Jersey is a good place to invest.